You may receive an email and be unsure whether it’s from AMS File Transfer. Before taking any action it’s important to ensure it’s genuine to protect yourself from phishing or malware attacks. To help here are a few guidelines to distinguish the real from the fake. Verify the sender Our notification email address is: firstname.lastname@example.org, […]
To send a new transfer, select My Transfers and New from the Client area.
If you have the right permissions, you will see a My File Shares menu option in the Client area. From here you will be able to create files shares or view the files and folders that have been shared with you.
The default web portal URL is https://ams.ams-mft.com but it is possible your company has its own URL. In that case, you will need to contact your system administrator or our support team to get your company’s MFT portal URL.
You can use the “Forgot Password” button on the login page to reset your password.
You account might be locked if you went over the failed login attempts limit. You will need to get in touch with your system administrator to unlock your account or wait for a certain amount of time (by default 15 minutes) for it to unlock automatically.
No, you can send transfers without any files. The requirement is that every transfer should have at least one file or a secure note. So, you can send transfers without a file but with a secure note.
No, every transfer needs an expiry date. An alternate option would be to set a very large expiry date instead.
You can view the audit for all the transfers you have sent from the Sent Items section under My Transfers. As an admin, you can view all transfer audits under the File Transfers section in the Admin area.